DELIVERY INFORMATION & OPTIONS
Please note: you must be aged 18 or over to order cider from us and to accept delivery. If you look under 25, our drivers will check you for ID when we deliver your ciders.
UK Delivery Options
Cider Is Wine uses DHL to fulfil its order delivery to customers. We have a 99% success rate in deliveries being made within 24 hours of despatch.
However no system is perfect and from time to time delays occur.
Cider Is Wine is committed to excellent customer service and will bring its best endeavours to troubleshooting any problems and ensuring that you receive your delivery.
Delivery is available to UK mainland only, excluding weekends and Bank Holidays. Deliveries are despatched as soon as possible, usually within 2 working days.
Wondering where your order is?
Call us on 07523 609122 or email us at firstname.lastname@example.org
Choose The Option That Applies To Your Order
UK Mainland Delivery (2-5 days) – £9.95 per order, or FREE when you spend £65 or more. Sent via our courier partners.
Highlands & Isles of Scotland – £20.00 per order. Sent via our courier partners.
Northern Ireland, Isle of Man & Truro – £26.99 per order. Sent via our courier partners. Regretfully, we cannot send to Northern Ireland at the present time because of post-Brexit paperwork issues.
Guaranteed Next Day Delivery – £14.99 for any order value, excludes Scottish Highlands and Isles, Isle of Man, Truro and Northern Ireland.
Please let us know where to leave your ciders if you’re out. You can specify any special instructions or gift notes in your order checkout. If your delivery cannot be completed, our couriers will leave you a card so you can arrange re-delivery or collection.
Need some help?
We’ve covered some of Frequently Asked Questions below. If these don’t cover your needs, please get in touch with our team. Call us on 01628 628258 and quote your order number (if applicable) or email: email@example.com
Where is my cider?
If you have not received your cider within the estimated time, please get in touch.
What is your minimum order?
While we recommend you purchase at least six bottles of cider (known as a “half case”), there is no minimum order.
Am I too late for next day delivery?
Next day delivery is available for UK mainland customers only. Please order by 11am to qualify for next day delivery. We can only deliver Monday – Friday. Any orders placed by 11am on Friday will be delivered on the following Monday.
NOTE: COVID-19 may affect our normal delivery schedule.
What proof of age will be accepted?
We accept photo IDs that carry the ‘PASS’ logo, a valid passport or driver’s licence.
Can I return my order?
If the cider is faulty or damaged, we will refund you and we may ask you to return your order so that we can investigate the issue. However, if you are looking to return your order because you are unsatisfied with our ciders, please get in touch.
Do you deliver at weekends?
No, we only offer delivery Monday – Friday. Bank Holidays: no orders, including Next Day, are sent or delivered on Bank Holidays, so please order in good time.