DELIVERY INFORMATION & OPTIONS
Please note: you must be aged 18 or over to order cider from us and to accept delivery. If you look under 25, our drivers will check you for ID when we deliver your ciders.
UK Delivery Options
Novel Wines are contracted to pick pack and fulfil Cider Is Wine orders.
Delivery is available to UK and Ireland only, excluding weekends and Bank Holidays. Deliveries are sent as soon as possible, usually arriving in 2-5 days.
Wondering where your order is?
Call us on 07523 609122 or email us at email@example.com
Choose The Option That Applies To Your Order
Local Bath Delivery (1-2 days) – FREE for any order value to BA1 and BA2 post codes only. Fulfilled by the Novel Wines team.
BS Bristol Delivery (2-5 days) – £4.99 per order, or FREE when you spend £85 or more. Sent via Planet Delivery, a fully eco-friendly electric van service. More info.
UK Mainland Delivery (2-5 days) – £8.95 per order, or FREE when you spend £85 or more. Sent via our courier partners.
Highlands & Isles of Scotland – £14.99 per order. Sent via our courier partners.
Northern Ireland, Isle of Man & Truro – £24.99 per order. Sent via our courier partners.
Republic of Ireland – £34.99 per order. Sent via our courier partners.
Guaranteed Next Day Delivery – £14.99 for any order value, excludes Scottish Highlands and Isles, Northern Ireland, Isle of Man, Truro and the Republic of Ireland.
Please let us know where to leave your ciders if you’re out. You can specify any special instructions or gift notes in your order checkout. If your delivery cannot be completed, our couriers will leave you a card so you can arrange re-delivery or collection.
Need some help?
We’ve covered some of Frequently Asked Questions below. If these don’t cover your needs, please get in touch with our team. Call us on 01628 628258 and quote your order number (if applicable) or email: firstname.lastname@example.org
Where is my cider?
If you have not received your cider within the estimated time, please get in touch.
What is your minimum order?
While we recommend you purchase at least six bottles of cider (known as a “half case”), there is no minimum order.
Am I too late for next day delivery?
Next day delivery is available for UK mainland customers only. Please order by 11am to qualify for next day delivery. We can only deliver Monday – Friday. Any orders placed by 11am on Friday will be delivered on the following Monday.
NOTE: COVID-19 may affect our normal delivery schedule.
What proof of age will be accepted?
We accept photo IDs that carry the ‘PASS’ logo, a valid passport or driver’s licence.
Can I return my order?
If the cider is faulty or damaged, we will refund you and we may ask you to return your order so that we can investigate the issue. However, if you are looking to return your order because you are unsatisfied with our ciders, please get in touch.
Do you deliver at weekends?
No, we only offer delivery Monday – Friday. Bank Holidays: no orders, including Next Day, are sent or delivered on Bank Holidays, so please order in good time.